Customer Care Officer B2B
Sint-Katelijne-Waver,
Belgium
As Customer Care Officer B2B you support both the internal and external sales representatives, with a strong focus on aftersales and administration.
You ensure that both internal and external customers are optimally assisted. You efficiently address complaints and issues, turning them into sustainable customer relationships and improved processes.
In addition, you oversee smooth and accurate order processing and actively contribute to good collaboration between the various departments.
Key
responsibilities and tasks
- Customer Service and After Sales
- Support for Sales Teams
- Efficient Order Processing
- Process Optimisation and Administration
Performance Criteria
Strong communication skills
Solution-oriented ability and customer-focused approach
Administrative accuracy and structured working
Collaboration and team orientation
Independent and proactive working in a dynamic environment
Technological skills and effective use of digital tools
Required education, experience, competencies & skills
Education
Bachelor's degree or equivalent through experience
Experience
Experience in B2B customer service is a plus
Technical skills
Language skills: Dutch, French & English
Soft skills
Strong administrative skills, solution-oriented & communicative
